Chief Secretary, Dr Arun Kumar Mehta announced the on boarding of 913 citizen centric online services on the e-UNNAT portal. With this, Jammu and Kashmir has attained second position in the country amongst States/UTs in the number of online services provided to the citizens.
The Chief Secretary stated that it is an important milestone in tune with the resolve of the J&K administration to provide ease, convenience and accessibility of services to the common man. With 913 online services, J&K has overtaken Kerala which provides 911 services online and is placed at second position in the country after Madhya Pradesh.
Under the ‘Digital J&K Programme’ that was launched in mission mode last year, the number of online services has increased exponentially from 35 services in 2021 to 913 services as on date.
The Chief Secretary commended the efforts of the IT Department and NIC for the progress made in enhancing the number of online services of different departments. He emphasised on the need to identify more citizen centric services especially in the areas of health, education and ‘Nasha Mukht J&K’ for development in online mode so as to reach a wider section of populace.
He stressed on the need to ensure proper assessment of citizen feedback and to continually monitor the quality of these services. It was directed that an intensive IEC campaign be launched for informing the public about the digital initiatives and for greater uptake of the online services.
The use of technology has ushered in a new era of digital governance in J & K with 24×7 availability of services on the single unified portal as well as the ‘ mobile dost’ app. The services have even been linked with the Rapid Assessment System (RAS) for citizen feedback and over 52 lakh SMSs have been sent till date with an approval rating of 86 percent.
Moreover 300 online services have been linked to the Auto appeal system wherein appeals are escalated to the appellate authorities in case service is not provided within the timelines defined under PSGA. These measures have veritably enhanced the transparency and accountability in the functioning of government departments besides taking administration at the doorsteps of the people in the UT.
