Government Medical College (GMC) Srinagar on Friday introduced a QR-based feedback system in all eight associated hospitals and Hazratbal Block to improve the quality of healthcare and services.
The QR-code feedback system was first launched at SMHS Hospital on Jan 01 followed by its launch at Children Hospital Bemina, Bone & Joint Hospital, Chest Disease Hospital, Psychiatry Disease Hospital, Kashmir Nursing Home, Super Speciality Hospital and Lal Ded Maternity Hospital.
Administrator GMC Srinagar, Mohammad Ashraf Hakak said the innovative system allows patients and their attendants to scan QR codes displayed at prominent hospital locations, redirecting them to a digital feedback form.
“The form enables users to share their experiences, rate services, and provide suggestions,” he said, adding that the move aims to improve the quality of healthcare services.
He said the QR-based feedback system is designed to be user-friendly, allowing patients and attendants to provide feedback easily. The feedback is instantly recorded and accessible to the administration for analysis and prompt action.
“The QR-based feedback system aims to enhance patient experience, promote transparency, and drive operational efficiency. By leveraging feedback, the administration can identify areas for improvement and take prompt action to address concerns,” Hakak said.
He said the initiative aims to integrate technology into healthcare for efficient service delivery and patient satisfaction. “By involving patients and their families, the administration aims to set a benchmark for quality healthcare services in the region,” he said.
The event was attended by Principal and Dean of GMC Srinagar, Prof. Dr. Iffat Hassan; Administrator, Mohammad Ashraf Hakak; Medical Superintendents; Deputy Medical Superintendents; Casualty Medical Officers and Nodal officers.
Highlighting the importance of the new system, Prof. Dr. Iffat Hassan said the QR-based feedback system is a transformative step in their pursuit of patient-centered care.
“It enables us to actively engage with patients, understand their needs, and address their concerns promptly, thereby ensuring continuous improvement in our service delivery,” she said.
Hakak also praised the collaborative efforts of the GMC IT Section in designing and implementing this user-friendly system. “The feedback platform is simple to use and will act as a direct communication channel between patients and hospital administration. We believe this will greatly enhance transparency and accountability,” he said.
He said that the launch of the service is a commitment from the hospital administration to continuously adapt and innovate for better healthcare delivery, ensuring that hospitals remain at the forefront of patient care excellence.
