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AI-Driven Governance: J&K Moves to Enhance Citizen Services

 Chief Secretary Atal Dulloo held detailed deliberations with stakeholders on the adoption and expansion of Artificial Intelligence (AI) in governance and delivery of public services across Jammu and Kashmir.


The meeting besides the concerned Administrative Secretaries was attended by the Director, Indian Institute of Technology Jammu, CEO, India AI Mission; Special Director General, Bhaskaracharya National Institute for Space Applications and Geo-informatics (BISAG-N), and other concerned officers of the Union Territory.

The meeting held detailed discussions on the potential of AI-based interventions in a range of citizen-centric governance sectors and explored ways to establish a robust institutional and technological framework for accelerating such initiatives in the UT. Participants deliberated on how advanced technologies could improve administrative efficiency, decision-making and accessibility of government services for citizens.


Speaking during the meeting, the Chief Secretary emphasized that Artificial Intelligence offers enormous potential to transform governance and enhance the quality and reach of public services across Jammu and Kashmir. He urged all departments to proactively identify areas where AI-driven solutions could improve efficiency, transparency and outcomes in their respective sectors.

He stressed the importance of strong coordination between the UT administration, the Union Ministry concerned, IIT Jammu, BISAG-N and other technical institutions to ensure timely and effective implementation of all these AI-enabled initiatives.


To provide strategic direction and oversight, the Chief Secretary proposed the constitution of a high-level Steering Committee to be chaired by the Additional Chief Secretary, Public Works Department. The committee would include representatives from IIT Jammu, BISAG-N with Secretary Information Technology and Inspector General of Police Jammu being the members of this committee and would guide the implementation of AI projects while addressing operational bottlenecks.

The Chief Secretary also directed the Information Technology Department to establish a dedicated anchoring mechanism within the department to coordinate AI-related initiatives with different departments. He stressed the need for identifying and deploying specialized human resources to support this institutional framework and ensure effective on-ground implementation.


The Chief Secretary further called upon the School Education Department to explore the possibility of introducing basic introductory courses on Artificial Intelligence at the secondary school level.CEO of the IndiaAI Mission, Abhishek Singh, suggested the creation of a core AI team within the Union Territory to guide the mission’s implementation locally. He noted that the national mission has been mandated to catalyse AI-driven initiatives across the country and assured full support to Jammu and Kashmir for its AI-related programmes.


Director, Indian Institute of Technology Jammu, Prof Manoj Gaur, described the proposed initiatives as timely and significant. He stated that the institute possesses strong research capabilities in the area of disaster mitigation, risk reduction which could be leveraged to support AI-driven governance solutions in Jammu and Kashmir.

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